You can return unused, unwashed items with tags within 7 days of delivery. Email us your order number and the reason, and we will arrange a pickup.
Refunds go back to your original payment method (prepaid orders) within 5 to 7 working days after we receive and check the item. For cash-on-delivery orders we refund by bank transfer; we will ask for your details by email at vitallwear@gmail.com.
You can cancel an order before it ships. Email us as soon as possible with your order number.
If your parcel arrives damaged or incorrect, email photos within 48 hours of delivery and we will replace it or refund you.